Are your protein and seafood products fresh?
Yes. All our protein and seafood products are sourced from trusted suppliers and handled under strict quality and hygiene standards to ensure freshness. We package and ship them promptly to maintain quality until delivery.
Do you sell frozen or fresh seafood?
We sell both fresh and properly frozen seafood, depending on the product. Frozen items are preserved using industry-standard freezing methods to retain taste, texture, and nutritional value.
Are your natural sweeteners 100% organic?
Our natural sweeteners are carefully selected and minimally processed. While some are certified organic, others are naturally sourced without artificial additives. Product descriptions clearly indicate certifications and ingredients.
Do your snacks contain artificial preservatives or additives?
Most of our snacks are made with clean, simple ingredients and contain little to no artificial preservatives. Always check individual product labels for full ingredient details.
How do you package food items for delivery?
We use food-safe, sealed packaging to prevent contamination and spoilage. Perishable items are packaged with insulation or cooling where necessary to keep them in optimal condition during transit.
What payment methods do you accept?
We accept secure online payments including debit/credit cards, bank transfers, and other payment options available at checkout. All transactions are encrypted for your safety.
How long does delivery take?
Delivery times depend on your location. Orders are typically delivered within 24–72 hours. Exact delivery estimates are shown during checkout.
Can I return or exchange food items?
Due to the nature of food products, returns are only accepted for items that are damaged, spoiled, or incorrectly delivered. Please contact us within 1 hour of delivery with clear photos.
Do you offer bulk or wholesale purchases?
Yes, we offer bulk purchase options for selected products. If you’re interested in wholesale pricing or large orders, please contact our support team for assistance.
How can I contact customer support?
You can reach us via our Contact Us page, email, or live chat (if available). Our support team is happy to help with product questions, orders, and delivery concerns.
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